FAQ

 

• Where do you ship to? 
  We are currently only shipping within the UK.
  
  
• How much is postage? 
  The best way for you to find this out is to add your desired product(s) to your cart and proceed to checkout, the postage will then be calculated for you.
  
  
• When will my order arrive? 
  We aim to dispatch your order within 5 business days, various products are handmade and hand finished so please bear this in mind when ordering. You will receive a second email when your order has been shipped. 
  
  
• Can I cancel or change my order? 
  We cannot guarantee that all orders can be changed or cancelled as they may have already been processed, however we try our best to amend or cancel orders upon request.
  
  
• Can I return or exchange my item(s)? 
  You must contact us within 7 days of receiving your order and a return or exchange must be agreed prior to sending your item(s) back. Check our terms and conditions page for further details. 
  
  
• I've just placed an order and forgot to use a discount code/just found a discount code, can I still use it?
  Unfortunately all discount codes must be used at the time of the order being placed as we cannot add this on to the order.
  
  
• Do you do sponsorships/can I be a promoter/model for you? 
  We are currently not looking for sponsors, promoters or models to work with. Due to the high volume of emails we receive daily on this subject, we are unable to reply to everyone individually. 
  
  
• Do you offer wholesale?
  Yes we do, Please contact us via the link at the bottom of the page.
  
  
• Necklace size guide

 

• Ring size guide
  If you are not sure of your ring size then please follow our below instructions.
  Use a piece of string or thin piece of paper, wrap it around your finger and make a pen mark where both ends meet. Then just measure this with a ruler and find your closest match in the table below.